Terms of Service

These Terms are a binding agreement between you and Lightwork Digital LLC, a New Mexico limited liability company operating on behalf of New Music Lives ("TrueFans CONNECT™," "Company," "we," "our," or "us").

We may change these Terms or any addendum at any time. Material changes will be communicated by email, in-app notice, or by updating the "Last updated" date at the top of the affected document. Continued use after a change becomes effective constitutes acceptance. If you do not agree to a change, you must stop using the Service before it takes effect; for paid features, you may cancel and request a pro-rated refund of pre-paid, unused amounts for the current billing period at our discretion.

TrueFans CONNECT™ is operated by Lightwork Digital LLC on behalf of New Music Lives, with principal operations in Corrales, NM, United States. We provide a technology platform that connects music fans with artists, venues, merchants, broadcasters, developers, and enterprise partners. We are not a bank, money transmitter, money services business (MSB), broker-dealer, talent agent, manager, common carrier, public utility, ticketing principal, escrow agent, debtor of Fan payments, or licensed financial advisor. We do not hold Fan funds for the benefit of Creators except as a technical ledger and payment-routing intermediary through licensed processors. Payment collection is provided by Everyware, and payouts to creators are provided by Manifest Financial, each subject to their own terms and applicable licenses.

• User: any person or entity that accesses the Service.
• Fan: a User who supports, follows, attends, donates to, or transacts with a Creator.
• Creator: an Artist, Venue, Merchant, festival/event organizer, workshop host, or station operator that uses the Service to engage Fans or sell offerings.
• TrueFans Creator: the white-label artist-portal and referral product for platforms and brands (a Developer Product). TrueFans Creator is distinct from a Creator (Artist, Venue, or Merchant) under these Terms.
• Developer: a User who accesses the Developer Portal, APIs, OAuth, Pixel, Promote, Radar, Cast tooling, Enterprise Search, or TrueFans Creator.
• Ambassador: a User admitted to the invite-only Enterprise Referral and LMS program.
• Content: any text, audio, video, image, profile information, listing, message, code, data, metric, or other material made available through the Service.
• Donation / Tip: a voluntary payment from a Fan to a Creator for which no specific good, service, ticket, or admission is exchanged.
• Sellable: a ticket, product, subscription, workshop registration, or other commercial offering listed by a Creator through the Service.
• Order: a transaction between a Fan and a Creator (Donation, Tip, song request, RSVP capture, Sellable purchase, gift redemption, or subscription).
• Platform Fee: the percentage or flat fee that Company retains from an Order. Current schedules are described in the applicable addendum and in checkout disclosures.
• Processing Fee: fees charged by the payment processor (such as Everyware). These may be passed to Fans, deducted from Creators, or both, as disclosed at checkout.
• Hold Period: the period during which funds settled to a Creator are not yet eligible for payout. The default Hold Period is fourteen (14) days; we may extend it for risk, dispute, or regulatory reasons.
• Balance: the running ledger of funds notionally allocated to a User (Creator, Developer prepaid balance, Ambassador commission, Fan referral wallet). Balances are not bank deposits, are not FDIC-insured, and do not earn interest.
• Clawback: our right to debit a Balance (or invoice the User) to recover refunds, chargebacks, fees, fraud reversals, or other amounts owed.

These Master Terms apply to all Users. Depending on what you do on the Service, one or more addenda also apply to you. If an addendum conflicts with these Master Terms, the addendum controls for the specific subject matter it covers.

• Fan Terms Addendum — Fans, donors, ticket buyers, RSVP users, community members.
• Creator (Artist, Venue, Merchant) Agreement — Artists, venues, merchants, festival/event organizers, workshop hosts.
• Developer Agreement — Developers, agencies, and organizations using the Developer Portal and APIs.
• OAuth Integrator Addendum — Developers registering OAuth apps that request end-user data.
• Pixel & Visitor Tracking Addendum — Developers and partners using the TrueFans Pixel and Resolve service.
• Promote (Advertising) Addendum — Advertisers, sponsors, and developers buying Promote placements.
• Enterprise Search & AI Seat Addendum — Developers and enterprises purchasing AI-powered Enterprise Search seats.
• Cast Station Addendum — Operators of Cast stations and their broadcasters.
• Ambassador & Enterprise Referral Addendum — Invited enterprise ambassadors and referral partners.
• Consumer Commerce Addendum — Ticket buyers, subscribers, pay-what-you-want customers, and transferees.
• Data Processing Addendum — Creators and enterprise customers acting as data controllers.
• Acceptable Use Policy — applies to all Users.
• DMCA / Copyright Policy — applies to all Users.

• You must be at least thirteen (13) years old to access the Service. If you are under eighteen (18), you must have permission from a parent or legal guardian.
• To send or receive money, hold a Balance, become a Creator, Developer, or Ambassador, or otherwise enter into a financial transaction through the Service, you must be at least eighteen (18) years old (or the age of majority where you live).
• You must be legally able to contract and not be barred from using the Service under applicable law (including U.S. sanctions and export-control laws). The Service is offered from the United States; if you access it from elsewhere, you are responsible for complying with your local laws.
• If you act on behalf of an organization, you represent that you are authorized to bind it and your acceptance binds that organization.

• You agree to provide accurate, current, complete information, and to keep it updated.
• You are responsible for all activity under your account, including activity by anyone you authorize. Keep credentials confidential and enable available two-factor authentication.
• You must notify us promptly at [email protected] if you suspect unauthorized access.
• We may require identity verification (KYC), beneficial-ownership disclosure, tax forms (W-9/W-8), or other documentation at any time and may suspend or limit access until verification is complete.
• One person or entity per account, unless we approve otherwise in writing. Creating duplicate or sock-puppet accounts to evade limits, perks, referrals, or enforcement is prohibited.

TrueFans CONNECT™ is a technology platform that connects independent third parties. We are not the seller of Sellables, the performer at any show, the broadcaster of any station, the employer of any artist or venue, the broker of any ticket, the warrantor of any gift, the agent of any Creator, the fiduciary of any Fan, or the guarantor of any outcome offered through the Service.

The Creator, Developer, Ambassador, or other counterparty offering anything through the Service is solely responsible for the legality, accuracy, quality, safety, and fulfillment of what they offer, and for performing the contract they enter into with the User who transacts with them. Disputes between Users about an Order are between those Users; we may, but are not required to, help mediate.

Platform immunity. To the maximum extent permitted by law, including the Communications Decency Act, 47 U.S.C. § 230, we are treated as the provider of an interactive computer service, not the publisher or speaker of User Content supplied by Creators, Fans, Developers, or other Users. We do not adopt, endorse, or assume responsibility for third-party Content except as required to remove illegal material or comply with valid legal process. This immunity does not apply where we develop Content in whole or in material part, or where we have actual knowledge of illegal material and fail to act expeditiously.

We do not guarantee that any show, broadcast, song request, gift, reward, ticket, subscription, workshop, lesson, certificate, referral commission, AI output, Pixel match, Promote click, analytics insight, integration, or other offering will be delivered, performed, accurate, or successful. This includes, without limitation:

• That a live show, festival, lineup, or workshop will occur, occur on time, or feature the listed artists;
• That a song requested in exchange for a payment will be played, acknowledged, or performed in any particular way;
• That a gift, reward, or perk (digital, physical, or experiential) will be fulfilled by the Creator who promised it;
• That a ticket, RSVP, or QR code will grant admission;
• That geolocation, "live now" indicators, distance estimates, or venue detection will be accurate;
• That a Pixel resolve, identity match, or analytics report will be accurate, complete, or fit for any purpose;
• That AI-generated reports, recommendations, or draft outreach will be accurate or appropriate;
• That a Developer, OAuth app, Ambassador, or station operator will earn any specific amount; and
• That external services we link to (such as third-party ticket vendors, audio streams, social platforms, or payment URLs) will be available or trustworthy.

When we make payments to a Creator on a Fan's behalf, we do so as a technical payment-routing service, not as a guarantor of the underlying performance, goods, or experience.

• All amounts are in U.S. dollars unless we state otherwise at checkout.
• Payments are collected by Everyware; payouts to Creators are disbursed via Manifest Financial, each subject to its own terms.
• Fee schedules — including Platform Fees on Donations, Processing Fees, RSVP capture fees, ticket/subscription pricing, prepaid Developer pricing, Ambassador commissions, and Hold Periods — are disclosed at checkout and in the applicable addendum. We may change fees prospectively on reasonable notice (and immediately for new products); existing pre-paid balances are honored at the rates in effect when paid.
• Subscriptions auto-renew until cancelled. Before you are charged for a recurring subscription, we provide clear-and-conspicuous auto-renewal terms and obtain your affirmative consent, consistent with the FTC Negative Option Rule (16 CFR Part 429) and applicable state auto-renewal laws (including California and New York). You can cancel at any time through your account dashboard with no more steps than it took to subscribe; cancellation stops future renewals and does not refund the current term unless we say otherwise or applicable law requires a refund.
• You authorize us and our payment processors to charge your selected payment method for amounts you owe, including taxes, fees, and clawback amounts.
• Taxes are your responsibility. We may collect and remit sales, use, VAT, or similar taxes where required by law. Creators are responsible for their own income tax reporting; 1099-K or equivalent forms may be issued by Manifest Financial or us where thresholds are met.

All amounts paid to or through the Service are non-refundable except as expressly stated in an addendum, as required by law, or at our sole discretion.

Specifically, and without limitation:

• Donations, Tips, and song-request payments are voluntary and final. We may, but are not required to, refund a Donation in cases of technical error, duplicate charge, demonstrated fraud or impersonation, regulatory order, or in our reasonable commercial judgment.
• Sellables (tickets, products, subscriptions, workshops) are sold by the Creator. Refund terms for Sellables are governed by the listing, the Creator's posted policy, applicable law, and our Consumer Commerce Addendum.
• Prepaid Developer balances are non-refundable except where required by law or as a goodwill gesture at our discretion. Unused balances may expire after extended inactivity as disclosed in the Developer Agreement.
• Refunds are typically returned to the original payment method. Processing Fees may or may not be returned, as disclosed at the time of the refund.
• Anti-fraud and anti-scam discretion. We may refund a Fan's payment, in whole or in part, when we reasonably believe an Order involved impersonation, deception, account takeover, prohibited content, hijacked artist/venue identity, or other fraudulent or scam-like behavior — even if the Creator disputes the refund. To make us whole, we may debit the Creator's Balance (Clawback) or, if the Balance is insufficient, invoice the Creator for the amount, plus a reasonable handling fee. The same applies to ambassador or referral commissions tied to such Orders.
• No User has a contractual right to a refund. Receipt of one refund or accommodation does not entitle a User to another.

Before initiating a chargeback or payment-network dispute, please contact us at [email protected] so we can attempt to resolve the issue. Filing a chargeback without first contacting us may result in:

• Suspension or termination of your account and Balance;
• Clawback of the disputed amount and related fees from the recipient Creator's Balance;
• Forfeiture of associated referral and ambassador commissions;
• Reporting to the payment network and processor; and
• Banning from future use of the Service.

We may, at our discretion, present evidence to the card network on the Creator's behalf, but we do not guarantee any outcome. If a chargeback is upheld in our favor, we still reserve the right to refund the Fan at our discretion.

To prevent fraud, scams, money laundering, sanctions violations, account takeovers, impersonation, illegal content, and other harm to Users or the Service, we reserve the right, at any time and in our sole discretion, with or without notice, to:

• Review, monitor, log, and analyze Orders, accounts, content, traffic, devices, locations, and API usage;
• Require additional identity, ownership, or source-of-funds documentation;
• Delay, batch, hold, reserve, freeze, reverse, or refuse to release funds, including extending the Hold Period beyond fourteen (14) days;
• Refund, reverse, or claw back amounts that we reasonably believe were obtained through fraud, scam, error, or violation of these Terms;
• Suspend, restrict, throttle, rate-limit, downgrade, or terminate accounts, API keys, OAuth apps, Cast stations, communities, sellables, listings, or campaigns;
• Remove, edit, or de-list Content;
• Block payment instruments, devices, IP addresses, geographies, or origins;
• Cooperate with payment processors (Everyware, Manifest Financial), card networks, banks, regulators, and law enforcement, including sharing transaction data and account information when we believe in good faith it is required or appropriate;
• Take any other action we deem reasonably necessary to protect the Service, our Users, or third parties.

Anti–money laundering and sanctions compliance. We maintain an anti–money laundering (AML) and sanctions-compliance program consistent with the Bank Secrecy Act (31 U.S.C. § 5318 et seq.) and FinCEN guidance. We verify identities (KYC), screen Users and transactions against U.S. Treasury OFAC sanctions lists, monitor for unusual patterns (including single or aggregated transactions at or above US$5,000), and may file Suspicious Activity Reports (SARs) or other reports with FinCEN and other authorities when we reasonably suspect fraud, money laundering, terrorism financing, or sanctions evasion. We cooperate with law enforcement and regulators and may freeze or reverse transactions without business-pressure override through our compliance function (contact [email protected]).

Automated content safety. We use automated tools (including hash-matching databases and machine-learning classifiers) to detect and block child sexual abuse material (CSAM), non-consensual intimate imagery, and other prohibited content before or without human review where technically feasible. We report CSAM to the National Center for Missing & Exploited Children (NCMEC) and appropriate authorities as required by law.

These rights are protective and discretionary. Exercising them does not waive any other right, create any obligation to exercise them in any other case, or make us liable for losses that would not have occurred absent such exercise.

Your use of the Service is subject to our Acceptable Use Policy, which is incorporated by reference. The AUP prohibits, among other things, fraud, harassment, impersonation, illegal content, prohibited transactions, automated abuse, geolocation spoofing, referral fraud, unauthorized scraping, and SMS/email spam. Violations may lead to account suspension, Balance forfeiture, and legal action.

You retain ownership of Content you submit. You represent that you have all rights necessary to submit it and that it does not violate the rights of any third party or any law.

You grant TrueFans CONNECT™ a worldwide, non-exclusive, royalty-free, sublicensable, transferable license to host, store, reproduce, modify (for technical purposes such as resizing, transcoding, and formatting), create derivative works of, publicly display, publicly perform, distribute, and otherwise use your Content to operate, provide, improve, promote, and market the Service, including in promotional materials and on third-party platforms where we present the Service. This license survives termination to the extent reasonably required for back-ups, audit logs, regulatory retention, and embedded uses already distributed before termination.

You also grant other Users the limited license necessary to use the features the Service provides (for example, sharing a public artist page link, embedding a ticket QR, or appearing in a community channel).

We act as a neutral hosting platform: we do not edit, curate, or substantively modify Creator Content for editorial purposes. We may, but are not required to, review, remove, or refuse to display Content that violates these Terms, our Acceptable Use Policy, or applicable law (including upon receipt of a valid DMCA notice). Copyright complaints are handled under our DMCA Policy.

The Service, including software, design, logos, trademarks (such as TrueFans CONNECT™, TrueFans GEO, TrueFans JAM), documentation, and aggregated data, is owned by Lightwork Digital LLC or its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service as expressly permitted by these Terms.

You may not copy, modify, distribute, sell, license, lease, reverse engineer, decompile, disassemble, scrape, mirror, frame, embed (except as expressly permitted), or create derivative works of the Service or our trademarks, except as expressly authorized in writing.

The Service relies on and integrates with third-party providers including, without limitation, Everyware, Manifest Financial, GoHighLevel, Twilio (via GoHighLevel), SendGrid, Spotify, Bandsintown, OpenStreetMap / Nominatim, Sentry, and Google Gemini. Use of features that rely on these providers is also governed by the providers' own terms and privacy policies. We are not responsible for the acts, omissions, availability, accuracy, or security of third-party services, and we disclaim liability for them to the maximum extent allowed by law.

Our collection and use of personal data is described in our Privacy Policy, which is incorporated by reference. By using the Service you consent to the data practices described there, including location data, device data, payment data, communications data, analytics, and Pixel-based visitor identification where applicable. Creators acting as data controllers for Fan information they obtain through the Service have additional obligations described in the Creator Agreement and our Data Processing Addendum. Where GDPR, UK GDPR, or CCPA/CPRA apply, we process personal data on documented lawful bases (contract, consent, or legitimate interests as described in the Privacy Policy) and support access, deletion, correction, and portability requests as required by law.

By providing contact information, you agree we may send Service-related messages by email, SMS, push notification, or in-app notice. Marketing messages will be sent only with appropriate consent and will offer a way to opt out. Standard message and data rates may apply. Creators who send marketing email or SMS to Fans through the Service must independently comply with the CAN-SPAM Act, the Telephone Consumer Protection Act (TCPA), 10DLC/A2P registration through GoHighLevel, applicable state laws (including California, Washington, Florida and other state-specific rules), and similar laws abroad. We are not responsible for Creators' marketing compliance.

Some features (including features described as "beta," "coming soon," "preview," or "experimental") are provided AS-IS, may change or be removed at any time without notice, and may have additional restrictions. They are not covered by any service-level commitment.

The Service includes AI-generated outputs (for example, Radar discovery suggestions, Enterprise Search summaries, recommended campaigns, draft messages, ambassador agent actions). AI outputs are not legal, tax, financial, medical, employment, or other professional advice, may be incorrect, biased, or out of date, and must be reviewed by a human before action, publication, or outreach. You are responsible for the use you make of AI outputs and for compliance with applicable laws, including CAN-SPAM, TCPA, FTC endorsement rules (16 CFR Part 255), FTC Act Section 5 substantiation requirements, and consumer protection laws. We do not guarantee any User income, fan growth, ticket sales, or other commercial outcome.

Geolocation, "live now," venue detection, distance, and proximity features are based on imprecise sources (browser geolocation, IP inference, manual selection, third-party data such as Bandsintown). They are provided for convenience only and may be wrong. Do not rely on them for safety, navigation, or material decisions.

The Service is provided "AS IS" and "AS AVAILABLE."

To the maximum extent permitted by law, Lightwork Digital LLC and its affiliates, officers, employees, agents, suppliers, and licensors disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, quiet enjoyment, and arising from course of dealing or trade usage. We do not warrant that the Service will be uninterrupted, secure, error-free, free of viruses, or that any defect will be corrected. Some jurisdictions do not allow the exclusion of certain warranties; those warranties remain only to the extent required by law.

To the maximum extent permitted by law, neither Lightwork Digital LLC nor its affiliates, officers, employees, agents, suppliers, or licensors will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, business, goodwill, data, or substitute goods or services, arising out of or relating to the Service or these Terms, even if advised of the possibility of such damages.

Our total cumulative liability arising out of or relating to the Service or these Terms in any twelve (12) month period will not exceed the greater of (a) the amounts you paid to us during the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one hundred U.S. dollars (US$100).

Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions, our liability is limited to the maximum extent permitted.

You will defend, indemnify, and hold harmless Lightwork Digital LLC, New Music Lives, and their affiliates and personnel from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your Content, (b) your use of the Service, (c) your breach of these Terms or any addendum, (d) your violation of any law or third-party right (including IP, privacy, marketing/SMS compliance, consumer protection, and securities laws), (e) Orders to which you were a party (whether as Fan, Creator, Developer, or Ambassador), and (f) your failure to deliver promised goods, services, gifts, rewards, or experiences. We may assume sole defense of any matter at our expense and you will cooperate. You may not settle a claim that imposes any liability on us without our prior written consent.

You may stop using the Service and close your account at any time through your dashboard. Outstanding obligations (including Clawback exposure, refund liability for non-fulfillment, unpaid Platform Fees, and tax obligations) survive account closure.

We may suspend, restrict, or terminate your access to all or part of the Service at any time, with or without notice, including for suspected violation of these Terms, suspected fraud or scam, risk to Users or the Service, regulatory or law enforcement request, technical or security reasons, or inactivity. On termination, your license to use the Service ends; sections that by their nature should survive (including Sections 8–11, 14–16, 22–28) will survive.

Balances remaining after termination may be held, applied to outstanding obligations, returned to the originating payment method, paid out subject to the standard Hold Period and minimum payout requirements, or escheated to a state as required by applicable unclaimed-property law.

Please read this section carefully. It affects your legal rights.

Informal resolution. Before filing a formal claim, you agree to send a written notice to [email protected] describing the dispute and the relief sought. We will try in good faith to resolve the matter within thirty (30) days.

Binding arbitration. If the dispute is not resolved informally, you and Lightwork Digital LLC agree that any controversy or claim arising out of or relating to the Service or these Terms will be resolved by individual, binding arbitration administered by JAMS or the American Arbitration Association (AAA) under the applicable JAMS Comprehensive Arbitration Rules and Procedures or AAA Consumer Arbitration Rules (or Commercial Rules for business users), as selected by Company. Company will select the administrator and applicable rules for each dispute. The arbitration will be seated in Bernalillo County, New Mexico, and may be conducted by telephone, video, or written submission. Judgment on the award may be entered in any court of competent jurisdiction. The Federal Arbitration Act, 9 U.S.C. § 1 et seq., governs the interpretation and enforcement of this section.

Class action waiver. You and we each waive the right to bring or participate in any class, collective, consolidated, mass, or representative action. The arbitrator may award relief only on an individual basis and only to the extent necessary to provide relief warranted by that party's individual claim. If this class waiver is found unenforceable, the entire arbitration agreement (other than this sentence) is unenforceable as to the affected claim, which will then be resolved in court under Section 27.

30-day opt-out. You may opt out of this arbitration agreement by sending written notice to [email protected] within 30 days of first accepting these Terms (or, if you are an existing User on the effective date of this version, within 30 days of that effective date). The notice must include your full name, account email, and a clear statement that you opt out of arbitration. Opting out does not affect any other part of these Terms.

Carve-outs. Either party may bring (i) a claim in small-claims court if eligible, and (ii) a claim for injunctive or other equitable relief in court to protect intellectual property or confidential information.

These Terms are governed by the laws of the State of New Mexico, without regard to its conflicts of law principles. For any claim not subject to arbitration, you and we submit to the exclusive jurisdiction of the state and federal courts located in Bernalillo County, New Mexico, and waive any objection to that venue.

• Entire Agreement. These Terms, the applicable addenda, the AUP, the DMCA Policy, the Privacy Policy, and any order forms or written agreements with us constitute the entire agreement between you and us regarding the Service, and supersede prior or contemporaneous agreements on that subject.
• Severability. If any provision is held unenforceable, the remaining provisions remain in effect, and the unenforceable provision will be reformed to the minimum extent necessary.
• No Waiver. Our failure to enforce a provision is not a waiver of our right to enforce it later.
• Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a financing, acquisition, sale of assets, or by operation of law.
• Notices. We may give notice by email to the address on your account, in-app, or by posting on the Service. You give notice to us at [email protected].
• Force Majeure. We are not liable for delay or failure caused by events outside our reasonable control.
• Government Use. The Service is "commercial computer software" and "commercial computer software documentation" for U.S. Government end users.
• Export Controls / Sanctions. You will comply with U.S. export-control and sanctions laws and represent that you are not located in, or a national of, a sanctioned country, or on any U.S. denied-party list.
• Electronic Communications. You consent to receive communications from us electronically and agree that those communications satisfy any legal requirement that they be in writing.
• Headings. Section headings are for convenience only and do not affect interpretation.
• Relationship. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and us.

• Legal notices: [email protected]
• Support: [email protected]
• Privacy: [email protected]
• Abuse / fraud reports: [email protected]
• Phone: +1 505-399-5140
• Mailing address: Lightwork Digital LLC, Corrales, NM, United States