Fan Terms

TrueFans CONNECT™ is a marketplace. When you donate, tip, RSVP, request a song, redeem a gift, buy a ticket, subscribe, or join a community, you are entering into an arrangement with the Creator who is offering that experience — not with us. We collect your payment through Everyware, route funds to the Creator, and provide tools for them to track and fulfill what they promise. We do not guarantee performance or delivery.

• Donations and tips are voluntary financial support of an artist or venue. You receive no specific good, service, ticket, or admission in exchange (gift tier perks are a separate, voluntary courtesy described in Section 5).
• Donations and tips are final when charged. We may refund in our discretion under Section 14, but you do not have a contractual right to a refund.
• Disclosed fees, including Processing Fees and Platform Fees, are part of the total charge. The exact breakdown is shown at checkout.
• Donations are not investments, securities, or loans, and confer no ownership, royalty, voting, or revenue-share rights.

• A song request is a tip submitted with a note asking the artist to play a specific song.
• The artist sets the minimum request amount and decides, in their sole discretion, whether and how to play, acknowledge, or decline a request.
• Payment for a song request does not guarantee the song will be played. Requests are non-refundable in the ordinary course.

• An RSVP reserves a spot on the artist's/venue's list and saves a payment method on file for future support. An RSVP is not a ticket and does not by itself grant admission unless the listing clearly says so.
• The capture fee disclosed at checkout (commonly a small dollar amount) is charged when you RSVP. It is not refundable if you do not attend.
• By RSVPing, you consent to receive reminder and post-show messages by email or SMS where you have provided that channel.
• Subsequent one-tap support charges using your saved card require your action; we do not charge you for support without your initiation.

• Some artists offer tiered gifts that unlock when your donation meets a minimum amount. Gift types include digital downloads, exclusive content, physical merchandise, in-person experiences (e.g., meet-and-greets, VIP perks), and community invites.
• Digital gifts: we may deliver download links or community invites on the artist's behalf, but accuracy and continued availability of digital files depend on the artist.
• Physical and experience gifts: the artist or venue is solely responsible for shipping, scheduling, attending, and delivering the gift. TrueFans CONNECT™ is not the seller, fulfiller, escrow agent, or guarantor of physical or experience gifts.
• Gift tiers, contents, and availability may change. We may, at our discretion, refund a Fan whose physical or experience gift is not fulfilled within a reasonable time, and claw the refund back from the responsible Creator.
• Anonymous redemptions and shared redemption links may have reduced authentication; do not share redemption codes you want to keep private.

Some events offer limited-slot rewards to early donors who meet a minimum donation. These slots are typically first-come, first-served and are subject to the event organizer's confirmation and fulfillment. We do not guarantee reward availability, accuracy of reward descriptions, or organizer fulfillment.

• Tickets and products sold through the Service are offered by the venue or merchant listed on the checkout page. They are the seller and primary obligor.
• Admission depends on a valid scan or redemption of your QR or ticket code. Lost, stolen, screenshotted, or duplicated codes may be invalid.
• Pay-what-you-want pricing is subject to minimum and maximum amounts displayed at checkout.
• Subscriptions auto-renew at the listed price and interval until you cancel. You can cancel through your account at any time; cancellation stops future renewals and does not refund the current term unless the seller's policy or applicable law requires otherwise.
• Refunds for tickets, products, and subscriptions are governed by the listing, the seller's posted policy, and our Consumer Commerce Addendum.

• You may transfer a ticket to another person where the listing allows. Transfers require email-based verification by the recipient.
• Transfers become final once accepted. Verify the recipient's email carefully; misdirected transfers are not reversible by us.
• Do not sell or transfer tickets in violation of the venue's posted policy or applicable resale law.

• You may save a payment method for one-tap support and future RSVPs. Saved methods are stored by our payment processor, not by us.
• You are responsible for the security of your account and device. If your device is lost or your account is compromised, revoke saved methods in your account settings and notify support immediately.
• We may remove a saved method without notice if the processor reports it invalid, expired, or restricted.

• Fans may share a personal referral link and earn a portion of platform fees from referred users' activity in their first months, as described in your dashboard.
• Referral commissions are credited to a Fan Wallet ledger and become eligible for payout after Hold Periods and successful identity verification through our payout provider.
• Self-referrals, multi-account schemes, paid-engagement schemes, and other manipulation are prohibited and may result in forfeiture of commissions, balance reversal, and account termination.
• Commissions tied to refunded, charged-back, or fraudulent Orders may be reversed.

• Joining a community gives you the ability to participate in text, announcement, forum, or event channels. Community owners and moderators set additional rules; we may also moderate.
• Anything you post is User Content under Section 14 of the Master Terms.
• Do not use communities to spam, scam, sell prohibited items, harass, or facilitate transactions intended to avoid Platform Fees.

The Service may link to third-party sites (for example, Bandsintown ticket vendors, station streams, artist social pages, or external donation/payment URLs). We do not control those sites, are not the payment processor for them, and are not responsible for their content, accuracy, security, or transactions. The external-link interstitial we may show is informational only and does not create a guarantee.

Distance, "at venue," and "live now" indicators are based on imperfect inputs (browser location, IP inference, third-party data) and may be wrong. Do not rely on these features to decide whether to attend or donate. Verify shows independently when it matters.

To request a refund or report a scam, impersonation, or other fraud, contact [email protected] or [email protected] with the transaction ID and details. We may, at our discretion and consistent with Section 10 of the Master Terms, refund some or all of a charge — including in cases of demonstrated scam, impersonation, account takeover, duplicate charges, processor errors, or our reasonable commercial judgment. We may claw back the refunded amount from the Creator who received the payment.

We may decline refund requests we determine in good faith are not supported by the circumstances, are abusive, or are intended to evade legitimate Creator policies.

Filing a chargeback or dispute with your card issuer or bank before contacting us may result in suspension or termination of your account, ban from future use of the Service, loss of saved payment methods, forfeiture of referral commissions, and clawback of associated funds from the Creator. We will present evidence to the card network when appropriate and may continue to refund the Fan in our discretion regardless of the network outcome.