Creator Agreement

You are a "Creator" if you sign up as, operate as, or accept funds as an artist, venue, merchant, festival/event organizer, workshop host, station operator, or similar entity. If you run multiple roles (e.g., a venue that also hosts workshops), this Agreement applies across all of them.

When a Fan donates, tips, RSVPs, buys a ticket, subscribes, registers for a workshop, or redeems a gift from you through the Service, the Fan's legal counterparty is you, not TrueFans CONNECT™. You are solely responsible for performing the show, fulfilling the gift, shipping the merchandise, granting admission, holding the workshop, providing the experience, complying with consumer protection laws, and resolving disputes with that Fan.

TrueFans CONNECT™ is a technology platform and limited payment-collection agent on your behalf. We collect Fan payments through licensed processors and credit your Balance after disclosed deductions. We are not the seller of your offerings, the warrantor of your goods, your manager, your agent, your employer, your escrow holder, your debtor for Fan payments, or a guarantor of your performance. Your contractual obligation to Fans arises directly between you and the Fan.

• You must be at least 18 (or the age of majority where you live) and able to enter into binding contracts.
• You must complete identity, beneficial-ownership, and tax verification (KYC) through Manifest Financial and provide accurate W-9/W-8 forms before payouts can be released.
• You will keep your profile, contact information, business information, and payout details accurate and current.
• You consent to ongoing sanctions, PEP, and risk screening through us and our processors.
• If you operate as a business, you represent that you are authorized to bind that business.

• Donations and tips (artists): Company retains a Platform Fee based on your active artist membership at the time of the transaction. Current standard rates: 8% on Connect (artist keeps approximately 92%), 5% on Partner ($11/mo) (approximately 95%), and 3% on Pro ($29/mo) (approximately 97%). The remainder after the Platform Fee is credited to your Balance, subject to Processing Fees, Hold Periods, refunds, chargebacks, and clawbacks. For artists, platform fees on donations and donations are membership-based: 8% on Connect, 5% on Partner ($11/mo), and 5% on Pro ($29/mo), before separate card processing. The applicable rate is the rate for your active membership at the time of the transaction, as shown in your dashboard. Processing Fees charged by Everyware are typically disclosed and passed to the Fan, but may be allocated differently as disclosed at checkout.
• Referrals: Up to 5% of qualifying donations (approximately 2.5% direct referrer and 2.5% second-tier) may be allocated from the Platform Fee to referrers. Referral allocations are funded from the Platform Fee (and may be capped so the Platform Fee is not reduced below zero), not from your share, unless we say otherwise in writing.
• RSVP capture fees: A small capture fee (set by you within configured limits) is charged when a Fan RSVPs. The artist/venue split for RSVP fees is configurable; you authorize Company to distribute according to your settings, with any referenced merchant splits applied on top.
• Sellables (tickets, products, subscriptions, workshops): Platform Fees, Processing Fees, and any applicable commerce service fees are disclosed at the time you list and at checkout. Pricing and fees may change with notice.
• All fees, rates, hold periods, minimum payouts, and pricing are subject to change. See Section 19. The rates shown in your dashboard and on /pricing at the time of a transaction control if they differ from a prior marketing summary.

• Artist membership: Artists may use Connect ($0), Partner ($11/mo), or Pro ($29/mo). Membership controls tip Platform Fees (as in Section 4), dashboard feature unlocks, CRM contact limits, audience scopes, and SMS eligibility, as described in your Membership tab and on /pricing at the time you upgrade.
• Optional venue and network plans (such as Venues+ Connect and Venue CRM Plus/Pro/Enterprise) include features, send-volume limits, SMS access, and audience scopes as described in your dashboard at the time you upgrade.
• Paid plans auto-renew monthly until cancelled. You can cancel through your dashboard; cancellation stops future renewals at the end of the current term.
• Plan downgrades take effect at the end of the current term. Upgrades may take effect immediately and may be prorated. Platform Fee changes tied to membership take effect for donations received after the upgrade or downgrade becomes active.
• Plan fees are non-refundable except where required by law or as a goodwill gesture at our discretion. If we materially reduce features of a plan during a term, contact us to discuss appropriate adjustment.
• Send-volume caps, audience-scope limits, and SMS eligibility may be adjusted to prevent abuse or to comply with carrier and regulatory requirements.

• Everyware collects Fan payments. Settled net amounts are recorded to your Balance after Platform Fees, referral allocations, and applicable Processing Fees.
• Your Balance is a ledger entry; it is not a deposit account, is not held in trust for you, is not FDIC-insured, and earns no interest.
• Funds in your Balance become eligible for payout after the Hold Period (default 14 days) and after any minimum payout threshold (default US$5) is met.
• Payouts are disbursed by Manifest Financial to the bank account you connect; you authorize us and Manifest Financial to initiate ACH/EFT and similar transfers consistent with your instructions.
• Payout frequency, cut-off times, eligibility, and processing times are at our and Manifest Financial's discretion and may change.
• You are responsible for accurate destination account information. Misdirected payouts caused by your error may not be recoverable.

At our sole discretion, with or without notice, we may:

• Extend the Hold Period or place a rolling reserve on some or all of your Balance based on risk indicators (chargeback rates, dispute frequency, account age, volume spikes, gift backlog, regulatory inquiries, or other risk factors);
• Block or freeze your Balance and pause payouts during investigation of suspected fraud, scam, account takeover, IP claims, or violations of these Terms;
• Require additional documentation (event proof, fulfillment evidence, business licenses, sample/cover licensing, music licensing) before releasing funds;
• Cap the volume, value, or velocity of transactions to manage risk exposure; and
• Apply funds in your Balance to outstanding obligations to us or other Users.

You authorize Company to deduct from your Balance, at our discretion, any of the following (a "Clawback"):

• Refunds we issue to Fans, including refunds we determine appropriate to prevent or remedy fraud, impersonation, account takeover, scam, hijacked identity, or other harm;
• Chargebacks, payment-network disputes, and associated fees, regardless of whether the dispute is ultimately decided in our favor;
• Refunds for gifts, rewards, or experiences you failed to fulfill within a reasonable time;
• Platform Fees, Processing Fees, taxes, and other amounts you owe to Company or third parties through Company;
• Amounts mistakenly credited to your Balance; and
• Reasonable handling, investigation, and recovery costs.

If your Balance is insufficient to cover a Clawback, the deficit is an immediate obligation owed to Company. We may invoice you, charge a payment method on file, withhold future payouts, refer the amount for collection, and pursue any other remedy available at law or in equity. You will reimburse our reasonable collection costs and attorneys' fees.

We may refund a Fan in our discretion even when you dispute the refund if we reasonably believe the underlying Order involved fraud, impersonation, scam, or a violation of these Terms. Our refund determinations are final as between you and us.

• If you offer gifts or rewards (digital, physical, experience, exclusive content, community invite) tied to donation tiers or event rewards, you are obligated to fulfill them in the manner and timeframe disclosed.
• You will keep accurate records of redemptions and respond to Fan inquiries promptly.
• You are solely responsible for compliance with consumer protection laws, FTC endorsement and substantiation rules, sweepstakes/raffle laws, age and identity verification for adult experiences, alcohol or other regulated-good rules, shipping laws, and event safety.
• If you do not fulfill within a reasonable time, we may refund Fans and Clawback the amounts. Repeated failure to fulfill may result in suspension or termination.
• You will not offer gifts or rewards that violate the Acceptable Use Policy or that suggest a return on investment, securities, or other regulated instrument.

• You are responsible for the occurrence, capacity, safety, permitting, and licensing of events, shows, festivals, and workshops you list.
• You will publish clear refund, cancellation, postponement, and admission policies, and honor them. If your policy is silent or unclear, applicable law and reasonable industry practice control.
• You will respect ticket-resale and consumer-protection laws in the relevant jurisdiction.
• You will pay applicable taxes, fees, and royalties (including music performance rights to ASCAP/BMI/SESAC/SoundExchange or equivalents) directly. Company does not collect or remit such royalties on your behalf.
• You consent to Company displaying your listings, scanning QR codes for redemption through our POS/scan tools, and providing fans with order receipts and reminders.
• If you meet the federal INFORM Consumers Act thresholds (200 or more transactions and US$5,000 or more in gross revenues in any 12-month period on the Service), you authorize us to collect, verify, and disclose your business identity and contact information to consumers as required by 15 U.S.C. § 6455 and implementing regulations.

• If you use Company's CRM (via GoHighLevel) or your own connected CRM, you are the controller (or co-controller, as applicable) of personal data you collect from your fans through the Service. Company processes that data on your behalf as described in our Privacy Policy.
• You will obtain legally sufficient consent for marketing email and SMS appropriate to the recipient's jurisdiction (including CAN-SPAM, the TCPA, 10DLC/A2P registration, GDPR/UK-GDPR, CASL, CCPA/CPRA, and applicable state laws). You will provide accurate sender identification, a working physical postal address, and a working unsubscribe/STOP mechanism.
• You will not import lists you do not have rights to use, scrape contact information, send to numbers on do-not-call lists, or send to recipients who have opted out.
• SMS sending may require 10DLC/A2P brand and campaign registration through GoHighLevel. Company is not responsible for your registration status, throughput, or carrier filtering decisions.
• Send-volume caps, audience-scope limits, and SMS eligibility depend on your plan. We may reduce or pause your sending if engagement metrics, complaint rates, or carrier feedback indicate risk.

• You may invite revenue-split partners (band members, co-organizers, co-merchants) to receive a percentage of your Balance from specified streams.
• You represent that each invited split partner has the right to receive funds from you and that the split percentages are accurate.
• Split payouts to partners require their own KYC through Manifest Financial; payout to a partner is from your share, not in addition to it.
• Disputes among split partners are between them. Company may suspend distributions to a partner upon credible notice of dispute.

• You are responsible for determining, collecting, reporting, and paying all applicable taxes (income, sales, use, VAT, GST, employment, etc.) arising from your activity on the Service.
• You will provide accurate tax-identification forms (W-9 for U.S. persons; W-8 for non-U.S. persons) to Manifest Financial or to us upon request.
• Manifest Financial or Company may be required to issue Form 1099-K or equivalent information returns when statutory thresholds are met. The applicable thresholds may change, and we may issue the form even where a lower threshold applies.
• Company may withhold from payouts as required by law, including backup withholding for missing or invalid tax forms.

• You retain 100% ownership of copyright and other IP in your Content. You grant Company a worldwide, non-exclusive, perpetual, royalty-free, sublicensable license to host, store, reproduce, modify for technical purposes (such as transcoding and resizing), publicly display, publicly perform, distribute, and otherwise use your Content to operate, provide, improve, promote, and market the Service, as described in Section 14 of the Master Terms. This license survives termination to the extent reasonably required for backups, audit logs, regulatory retention, and materials already distributed.
• You represent and warrant you have all rights necessary to perform, broadcast, display, distribute, sell, or otherwise use the Content and offerings you list, including all required performance, mechanical, synchronization, master recording, image, name, likeness, and trademark rights.
• You are solely responsible for obtaining and paying for music performance and other licenses required by ASCAP, BMI, SESAC, SoundExchange, and equivalent organizations.
• You will not display, transmit, or sell content that infringes third-party IP rights. We will respond to valid DMCA notices under our DMCA Policy.

• You will not impersonate any other person, artist, venue, brand, or TrueFans CONNECT™ entity.
• If we determine in good faith that a Creator account is impersonating or substantially confusing with a third party, we may suspend the account, withhold funds, transfer the username/slug to the legitimate party, and refund Fans.
• You will cooperate with reasonable identity, photo, address, business-license, performance-rights, or other verification requests.

• You may close your Creator account at any time through your dashboard. Outstanding obligations (Clawbacks, taxes, unfulfilled gifts, refund liability) survive closure.
• We may suspend, restrict, or terminate your account at any time, with or without notice, for suspected violation of these Terms, fraud or scam concerns, risk indicators, regulatory or law-enforcement requests, repeated chargebacks, payment processor decisions, or extended inactivity.
• On termination, any remaining Balance may be held to cover anticipated refunds, chargebacks, and clawbacks for a reasonable period (typically 90 days, longer where risk warrants). The net remainder is paid out to your verified bank account, applied to outstanding obligations, returned to originating Fans, or escheated to a U.S. state as required by applicable unclaimed-property law.
• We may publish removed or terminated status to prevent fan confusion (e.g., showing a listing as no longer available).

Nothing in this Agreement creates a partnership, joint venture, employment, agency, or franchisor/franchisee relationship between you and Company. You are an independent contractor, not an employee, and are not entitled to employee benefits, workers' compensation, or unemployment insurance from Company.

You control the manner and means of your creative work: you choose what to perform, publish, list, and sell; set your own prices (subject to platform minimums and maximums); decide your schedule and venues; and may use TrueFans CONNECT™ alongside other distribution channels, managers, labels, and platforms without exclusivity unless we agree otherwise in writing. We do not supervise your performances, dictate set lists, require attendance at Company events, or control your business operations. This relationship is intended to satisfy independent-contractor standards, including California's ABC test (Labor Code § 2750 et seq.) and the IRS common-law control factors, to the maximum extent permitted by law.

You may not represent yourself as an employee, official representative, or agent of Lightwork Digital LLC or TrueFans CONNECT™ unless we have authorized you in writing.

We make no representation, warranty, or guarantee that you will earn any minimum income, reach any fan-count milestone (including "1,000 true fans"), sell any number of tickets, or achieve any particular commercial result on the Service. Past performance of other Creators is not indicative of your results. You will not make unsubstantiated income, earnings, or success claims when promoting the Service or your own offerings, and will comply with FTC endorsement and substantiation rules (16 CFR Part 255) and applicable state consumer-protection laws.

In addition to the indemnification in Section 24 of the Master Terms, you will defend, indemnify, and hold Company harmless from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your offerings, performance, fulfillment, or failure to fulfill; (b) your Content and any IP or licensing claims; (c) your marketing email and SMS, including any TCPA, CAN-SPAM, or state-law claim; (d) chargebacks and refunds caused by your conduct or failure; (e) consumer protection or product-liability claims related to your offerings; and (f) any tax, royalty, or regulatory claim arising from your activity.

Disputes between you and Company arising out of or relating to the Service or this Agreement are governed by Section 26 (Dispute Resolution & Arbitration) and Section 27 (Governing Law & Venue) of the Master Terms of Service, including the binding individual arbitration agreement, class-action waiver, and 30-day opt-out procedure. Your liability to Company is also subject to the limitation of liability in Section 23 of the Master Terms (including the twelve-month fee cap), except where prohibited by law.

We may change Platform Fees, Processing Fee allocations, referral allocations, Hold Periods, minimum payout amounts, plan pricing, plan features, and other commercial terms by posting an update with a new "Last updated" date and, where material, by notice to you. Reasonable advance notice will be provided for material price increases on continuing plans. Continued use after a change takes effect constitutes acceptance.

Questions: [email protected] (operations) or [email protected] (legal notices).