Accessibility Statement

We strive to ensure that people with disabilities can access and use our digital services with the same independence, dignity, and effectiveness as other users. Accessibility is an ongoing priority in our product design, development, and content practices.

If you encounter a barrier on TrueFans CONNECT™, we want to hear from you and will work to provide the information or functionality you need through an accessible alternative or timely remediation.

We aim to conform with the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. WCAG 2.1 Level AA is widely recognized as a practical benchmark for accessible web content and is frequently referenced in accessibility settlements and guidance related to the Americans with Disabilities Act (ADA).

Current status: We are actively working toward full WCAG 2.1 Level AA conformance. Some pages, flows, or embedded third-party components may not yet fully meet every success criterion. Where we identify gaps, we prioritize fixes based on impact and user need.

This statement and our accessibility efforts are informed by:

• Americans with Disabilities Act (ADA) — Title III obligations for places of public accommodation, including digital services offered to the public.
• WCAG 2.1 Level AA — Technical guidelines for perceivable, operable, understandable, and robust web content.
• Section 508 of the Rehabilitation Act — Where applicable to federally funded or related activities we support.

Conformance with WCAG 2.1 Level AA helps us meet widely accepted expectations for accessible public-facing websites under U.S. law, though no automated review can guarantee legal compliance in every context.

We take the following measures to support accessibility across TrueFans CONNECT™:

• Using semantic HTML and meaningful page structure (headings, landmarks, lists).
• Providing text alternatives for meaningful non-text content where feasible.
• Supporting keyboard navigation and visible focus indicators for interactive controls.
• Designing forms with associated labels, instructions, and error identification.
• Using sufficient color contrast for text and important user interface elements.
• Respecting user preferences such as reduced motion where supported.
• Testing with automated accessibility checkers and manual keyboard/screen reader reviews.
• Including accessibility considerations in design and engineering workflows.

TrueFans CONNECT™ is designed to work with current versions of major browsers (including Chrome, Firefox, Safari, and Edge) and commonly used assistive technologies, including recent versions of:

• Screen readers (e.g., NVDA, JAWS, VoiceOver)
• Screen magnification and zoom features
• Speech recognition software
• Keyboard-only navigation

Older browsers, outdated assistive technology, or unsupported configurations may not provide the full intended experience.

Despite our efforts, some content may present accessibility challenges. Known or emerging areas include:

• PDFs or documents uploaded by artists, venues, or third parties that were not created accessibly.
• User-generated media (images, videos, event posters) without complete text alternatives.
• Complex data visualizations or maps that may not yet have full non-visual equivalents.
• Legacy pages or admin tools that are still being brought up to our current standards.
• Embedded widgets or payment flows hosted by third-party providers.

If you need content in an alternative format (for example, plain text, large print, or a described summary), contact us using the information in Section 8 and we will work with you in good faith.

Our platform may link to or embed content from third parties (payment processors, maps, social media, ticketing partners, analytics, and similar services). We do not control the accessibility of all third-party experiences and encourage those vendors to maintain accessible products.

When a third-party component blocks your ability to complete a task, tell us what you were trying to do—we may be able to offer an alternative channel or escalate the issue with the provider.

We welcome your feedback on the accessibility of TrueFans CONNECT™. Please contact us if you:

• Encounter a barrier while using our website or application
• Need assistance completing a donation, purchase, RSVP, or account task
• Would like to request information in an alternative accessible format

When you reach out, include:

• The page URL or feature name
• A description of the problem
• Your browser, device, and assistive technology (if applicable)
• Your preferred contact method for follow-up

Email: [email protected] (use subject line "Accessibility")

Phone: +1 505-399-5140

Mail: New Music Lives / TrueFans CONNECT™, Corrales, NM, United States

You may also use our Contact page. We aim to acknowledge accessibility-related requests within two business days and to propose a resolution path as promptly as practicable.

If you are not satisfied with our response, you may file a complaint with the U.S. Department of Justice, Civil Rights Division:

• Online: ada.gov/file-a-complaint
• Phone: 1-800-514-0301 (TTY: 1-833-610-1264)

Nothing in this statement limits any rights you may have under applicable federal, state, or local law.

We evaluate accessibility through a combination of:

• Internal design and code reviews against WCAG 2.1 Level AA success criteria
• Automated scanning tools during development
• Manual testing with keyboard-only navigation and screen readers
• User feedback and support reports

This statement was prepared based on our self-evaluation as of the date below and will be updated as we make material improvements or identify new limitations.

We review this Accessibility Statement periodically and update it when our practices, standards, or conformance status change in a material way. The "Last updated" date at the top of this page reflects the most recent revision.

Related policies: Privacy Policy, Terms of Service.